The people behind every call
Owners, managers, and operators with decades of combined answering service experience — and a family-first culture.
Family and leadership
The team that keeps AB Universal Messaging running 24/7/365.
Debbie Bibber
Owner & Founder
Founder of AB Universal Messaging. After graduating from Fordham University, Debbie entered the telecommunications industry over 50 years ago. With more than 39 years managing answering operations, she launched AB Universal Messaging 15 years ago. Active in ATSI, ASTAA, WSTA, CAMx, and TUNe. Past president of the TUNe user group and former VP/trustee for the ATSI Education Fund.
Chris Bibber
Owner & Technology Lead
With a strong background in telecommunications, Chris keeps AB Universal running smoothly every single day. His career began in high school and expanded at Stevens University. As technology lead, he ensures call routing, custom script integrations, and the platform itself stay reliable and cutting-edge.
Sarah Bibber
HR Manager
Sarah oversees operator scheduling and recruitment from Neptune City, NJ. A Board Certified Behavior Analyst with years of experience in educational and healthcare settings, she brings a unique perspective to workplace dynamics and employee support.
Tina G.
Manager & Lead Scripter
Over 21 years in the answering service industry — 11 of those with AB Universal. As lead scripter, Tina creates custom scripting solutions for clients across healthcare, legal, and more, ensuring every message reflects each brand's professionalism.
Tracy D.
Manager
34 years in the call answering industry. Before joining AB, Tracy managed an answering service for over a decade. She focuses on improving client interactions and team operations, building strong relationships with both clients and staff.
Christine F.
Manager
Over 25 years running her own business and a business degree from Trenton State. Christine brings entrepreneurial focus to call answering for law firms, contractors, and medical offices, and helps train and track stats for new operators.
Jill S.
Manager
More than 28 years in call center and customer service, COPC certified. Jill leads onboarding, training, and quality — coaching operators to deliver some of the best answering services available.
Julia
Manager
In the answering service industry since 2000 and with AB Universal since 2021. A graduate of the University of North Alabama with a BA in Sociology and a Master's in counseling, Julia brings care and attention to onboarding clients and staff.
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