Compliance & Security
Rules, regulations, and safeguards every answering service must respect.
Business Associate Agreement (BAA)
The HIPAA-mandated contract between a covered entity and a vendor that handles PHI on its behalf.
Read entryCall Recording Consent
The legal requirement to inform — or in some states, obtain affirmative permission from — callers that the call is being recorded.
Read entryData Retention
The defined periods for which call recordings, messages, and metadata are stored before secure deletion.
Read entryDisaster Recovery
The plan and infrastructure that keep an answering service operating through outages, natural disasters, and hardware failures.
Read entryDo-Not-Call (DNC)
Federal and internal lists of phone numbers that may not be called for marketing purposes.
Read entryHIPAA Compliance
Adherence to U.S. health privacy law governing the handling, transmission, and storage of protected health information.
Read entryPCI Awareness
Operator-level training and procedures for handling payment card information without storing it improperly.
Read entryPHI Handling
The set of practices used to receive, transmit, and store protected health information without violating HIPAA.
Read entryTCPA
U.S. federal law restricting telemarketing calls, autodialed calls, prerecorded messages, and unsolicited texts.
Read entryTwo-Party Consent States
U.S. states that require all parties on a call to consent before it can be lawfully recorded.
Read entryReady to Stop Missing Calls?
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