Compliance & Security

Rules, regulations, and safeguards every answering service must respect.

The HIPAA-mandated contract between a covered entity and a vendor that handles PHI on its behalf.

The legal requirement to inform — or in some states, obtain affirmative permission from — callers that the call is being recorded.

The defined periods for which call recordings, messages, and metadata are stored before secure deletion.

The plan and infrastructure that keep an answering service operating through outages, natural disasters, and hardware failures.

Federal and internal lists of phone numbers that may not be called for marketing purposes.

Adherence to U.S. health privacy law governing the handling, transmission, and storage of protected health information.

Operator-level training and procedures for handling payment card information without storing it improperly.

The set of practices used to receive, transmit, and store protected health information without violating HIPAA.

U.S. federal law restricting telemarketing calls, autodialed calls, prerecorded messages, and unsolicited texts.

U.S. states that require all parties on a call to consent before it can be lawfully recorded.

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